Welcome to Toeg Consulting, founded to help software companies and technology executives with concerns about their support and service operations.  Some you have possibly encountered may be:

• On-going pressure to do more with less
  
• Support organizations seem to cost too much and deliver inconsistently
• Declining maintenance revenue and customer retention rate impact financial results
  
• Planning global expansion and wondering how to support your new customers
• Integrating a new acquisition and need to ensure no customers are lost in the way
  
• Sales, Support and R&D all pointing fingers and you feel like there's no way out
• Hot-List customers consume too much time and impact overall service levels
  
• Sporadic knowledge of what  customers think about service and how to change that
• You know what your customers are saying and you don't like it
• Wondering whether offshore operation or outsourcing are applicable for your business and how to get about it
  
• One-Size fits all support offering not working any more